1.BOOK CONDITION: You must supply all books in brand new, unmarked condition. Check books very carefully before sending. Charges may apply for books in less than new condition. Wrap each book carefully for protection before placing in a box for shipping. Damaged books may be subject to an additional charge. All books have variations in paper quality, margins, and printing from the original factory. New books sent in to us are processed together. You may NOT receive the exact book sent in unless specifically requested. Please include a $10.00 tracking fee if you want your exact books. Used books are strongly discouraged from use in binding due to problems such as personal notes being cut off in trimming. The lifespan of the book is reduced and special handling is involved in used books. Contact us for a quotation of extra costs involved in binding used books. A minimum of $10.00 charge will apply to each used book. The customer is responsible for straightening bent pages.

2.PAYMENT: Payment is accepted by Visa, Master Card, Discover, and American Express. Your card is charged when we begin your order.

3.PRICES/POLICIES: Our prices, policies, shipping/handling charges, product design, colors and availability are all subject to change without notice. We reserve the right to refuse your order for any reason.

4.INTERNATIONAL ORDERS: Any taxes or duty charged by the country of destination are assumed by and entirely the responsibility of the customer. International orders (except Canada) are excluded from our normal guarantee and terms due to higher risk in shipping. We will follow your shipping instructions carefully with the understanding that any losses will be wholly assumed by the customer. We are not responsible for shipments once they leave our building.

5.GURANTEE OF CRAFTSMANSHIP/RETURNS: Our goal is to provide high-quality, attractive organizers and bookbinding at a reasonable price. We guarantee a full refund, credit or replacement of merchandise that we deem defective. Leather colors and textures may vary, so matching color sets should be ordered at the same time. Please remember leather is a natural material made of animal hide. Just as no two animals are exactly alike no two pieces of leather are identical. These natural characteristics are not defects and are considered marks of distinction in full-grain leather. The live nature of leather contributes to the individuality of each book. Hand made products each have their own individual differences. Our covers are hand stamped individually, not machine embossed. Defective items must be returned within 30 days of receipt. Please contact us for authorization. The customer will assume shipping expenses for all returns. Items customized with a name imprint, personal notes, etc are not refundable unless we have clearly made an error or defect. Even though we require new, unmarked books for binding, it is not possible for us to guarantee the original factory binding on any book. Margins may vary in the original factory binding, the printing may vary from top to bottom or side to side and over this we have no control. We trim pages and make sure that no words are cut. We reserve the right to refuse any books or literature deemed unacceptable by us and return shipping will be charged to the sender.

6.CHANGING/CANCELLATION OF ORDERS: Orders for custom-made products with name imprints or used books that have begun the manufacturing process may not be canceled. Any changes requested for custom-made products after production has started may not be possible and will be subject to additional charges if a change is possible. If original order is already completed, no return or refund is possible. Non-customized items may be canceled prior to shipping. Shipping and handling charges and Rush Order charges are nonrefundable. If a credit is due it will be credited to your credit card or remain as credit for the next order you place. It must be used within a year from the credit date. A refund check will NOT be issued. No checks will be issued for under $5.00. If books are not received within 6 months of the order date, your order will be canceled. No charges will be made to your credit card.

7. STANDARD ORDERS: We do not guarantee any length of time for receipt of standard orders. Your hand made product takes 5-7 weeks to make not including shipping time. If you are ordering for a special event you may want to upgrade to a Rush order.

8.RUSH ORDERS: We guarantee receipt of rush orders within 3 weeks from the date that we receive your books and are able to start your order. This includes accepted payment from your credit card and the complete books for the order in new conditions. Rush orders require new books only, no used books. Rush orders may not include any special handling requests. Rush orders requesting special handling will be changed to standard orders.

9.GOLD TRIM: To replace the included speckled edges with gold edge; please check gold edging in the order information page of the items BR2, BX1, LB1, LBGL, LS1, SS1. No other items have the gold edge option. Please remember that due to normal variations in paper, we cannot guarantee that the gold will wear evenly and through normal use the gold will gradually wear off.

You must send new unmarked books. You will NOT receive back the book(s) you sent.

Orders with gold trim may take up to 12 weeks.

10.MAPS: The map end sheets are not automatically included in the bibles. We no longer offer maps as an option. The covers of the songbooks and study books are kept with the book.